The Big Question

Question yourself. Post your own answer. Give to receive.

Monday, October 30, 2006

Three Hundred and Forty Fourth Question

When is the last time you experienced an instance
of bad customer service?
How did you respond?
What was the result?

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4 Comments:

  • At 7:44 PM, Blogger danielle said…

    i dealt with apple care about 6 months ago. it was going fine until i spoke with a gentleman (if you can call him that) that pretty much assumed i knew nothing about computers and tried to rip me off. it was so degrading the way he talked down to me. after requesting to speak to a manager i got the same attitude from him, and even less help! they kept running me around in cirlces and treating me like shit.

    i responded by taking my problem to my local apple store instead, where they apoligized for the crappy treatment and took care of my problem for free.

     
  • At 7:00 AM, Blogger Fletch said…

    Anything to do with MS or telephone service providers... They all drive me insane...

    Ciao Ciao

     
  • At 7:12 PM, Blogger Mind Sprite said…

    I had a problem with a Dell part that we ordered, but I had the opposite type of customer service problem. The guy would not get off of the phone, apologizing and verifying repeatedly. He then sent me three follow-up emails and called twice to make sure I got it.

    I felt like I was being stalked by a Dell guy in India!

     
  • At 9:16 PM, Blogger Mr. Incredulous said…

    Today. Sadly, it was from my own company.
    See, I'm a delivery driver for a soda company. Last week, I went into "store X" with some product that my (idiot) salesman had ordered--apparently without managerial approval, and some of it was refused. So this week I returned to store X with the same product that was refused before. The store clerk and manager were understandably miffed. At the end of the day, I made a copy of the invoice, wrote a HUGE note on it that the product was not wanted 2 weeks in a row, and placed copies of it in the salesman's box and the head of sales' box.
    Bottom line, ticked-off customers leads to less customers, which leads to my being out of a job, so I feel I was well within my right to voice the problem to the poeple involved.

     

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