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4 Comments:
At 7:44 PM, danielle said…
i dealt with apple care about 6 months ago. it was going fine until i spoke with a gentleman (if you can call him that) that pretty much assumed i knew nothing about computers and tried to rip me off. it was so degrading the way he talked down to me. after requesting to speak to a manager i got the same attitude from him, and even less help! they kept running me around in cirlces and treating me like shit.
i responded by taking my problem to my local apple store instead, where they apoligized for the crappy treatment and took care of my problem for free.
At 7:00 AM, Fletch said…
Anything to do with MS or telephone service providers... They all drive me insane...
Ciao Ciao
At 7:12 PM, Mind Sprite said…
I had a problem with a Dell part that we ordered, but I had the opposite type of customer service problem. The guy would not get off of the phone, apologizing and verifying repeatedly. He then sent me three follow-up emails and called twice to make sure I got it.
I felt like I was being stalked by a Dell guy in India!
At 9:16 PM, Asaph's Table said…
Today. Sadly, it was from my own company.
See, I'm a delivery driver for a soda company. Last week, I went into "store X" with some product that my (idiot) salesman had ordered--apparently without managerial approval, and some of it was refused. So this week I returned to store X with the same product that was refused before. The store clerk and manager were understandably miffed. At the end of the day, I made a copy of the invoice, wrote a HUGE note on it that the product was not wanted 2 weeks in a row, and placed copies of it in the salesman's box and the head of sales' box.
Bottom line, ticked-off customers leads to less customers, which leads to my being out of a job, so I feel I was well within my right to voice the problem to the poeple involved.
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